Britannia International Hotel

04.02.2025

My wife and I came for one night and then extended for a week. And at night we opened a virtual card and used WiFi in the room. In the morning, our money was stolen from the card. We did not even have time to use the virtual bank card. It turns out that the security is zero. If you use WiFi, consider that you have just been robbed. Very, very bad security. We do not recommend it to anyone!!!

03.02.2025

The service was so bad. I used agoda to book the hotel, At the reception they said they have a problem and don’t recognise the third party booking sites. I had to pay again at the reception. And the booking took too long. That’s not just it. When i asked the gentleman at the reception to charge my phone because it was dead he said we don’t have wires at reception. Like really? It’s the least you can do for the guest. The beds were comfortable according to ther price. But the service needs to be good. You should treat guests like guests.

02.02.2025

Whilst the bedroom quality was sub-par, my poor partner and I weren't sure if we had booked into a 4 star hotel or a downtown brothel. We were woken up throughout the night by different couples cranking it, and if it wasn't that then it was our fire alarm sporadically activating for short intervals. Slept above the duvet as we found body hair in the beddings and the environment wasn't very clean. Would have felt safer sleeping with the ducks outside

01.02.2025

Everything was ok :)

31.01.2025

Although was quite a distance from attractions only a tube ride away well worth a stay .we went on a short break with globe holiday's so got a good deal

30.01.2025

Got Scabies from the hotels sheets be warned, very itchy sheets and depressing hotel. Do not recommend

30.01.2025

Really poor experience, no one working at fast check-in, long waiting to get checked in. Room was very noisy at all times. Climatisation was cold all times and no extra blankets in the room. No fridge. Could here the next door room making noises all time. In the bathrooms the tap on the sink was not adjusting the temperature, got burn everytime i had to use. Will d9 with a little refurbishment, a bit disappointe. Cleaness was good, but paying £7 per day per device for WiFi is a complete robery. We are in 2025 and if you guys have in consideration that the network connection in the hotel is very poor charging this amount of money is shocking.

29.01.2025

I had an amazing unforgettable experience

29.01.2025

Lovely staff all of them are always happy to help, the rooms are spacious and the decor is modern Great view from window loved it here would come back again

28.01.2025

I am writing to express my disappointment regarding my recent experience with Britannia International Hotel, Canary Wharf, and the handling of my booking cancellation. On January 25th, I mistakenly made a reservation for the same day instead of January 26th. I immediately realized my error and contacted the hotel to inform them. I was assured by a staff member that it was completely fine to cancel the booking and that I would not be charged. However, on January 28th, I noticed that I had been charged the full amount for the booking. I promptly contacted the hotel, and I was informed that the matter was now with Booking.com and that they would handle the refund. When I reached out to Booking.com, they mentioned that they had already sent an email to the hotel and advised me to follow up directly with the property to confirm the refund. At this point, I spoke to a staff member at the hotel named Samira. Unfortunately, her behavior was both disrespectful and unprofessional. While another staff member had initially assured me that the cancellation would not be an issue, Samira questioned me in a condescending manner, asking for the name of the staff member and implying that I had not checked the terms and conditions. I found this response particularly disappointing, especially given the assurances I had received earlier. This situation has been extremely frustrating. If I had been informed on the day of the cancellation that I would still be charged, I would have simply stayed at the hotel that evening rather than losing my money. While I understand that misunderstandings can happen, I did not expect such a dismissive attitude from someone working in hospitality. I would appreciate it if this matter could be reviewed and resolved promptly. Thank you for your attention, and I look forward to hearing from you soon.

26.01.2025

The front of the hotel and all reception rooms were clean and spacious our bed room was very clean had everything we needed .food was basic but good and lots of it .the staff although most had foreign accents were lovely and so helpful especially young man on front desk .the only complaints were if you are vegan or vegetarian no options were given for evening meal and two members of wait staff outside smoking weed .

26.01.2025

Worst 4 star ever. The hotel is not disabled-friendly at all. The car park is horrid with NO adequate disabled parking. You will have to park 10mins away and walk back to the hotel with dodgy legs and pay over £20 for the pleasure. The room looks like an outdated porno set. I was just waiting for the music to start. There was no water in the room.. you have to pay for that... really??? In a "4 star" hotel. This is a 2 star at best. Run... there is no parking for anyone and what they have is inadequate and pointless space.

25.01.2025

Amazing

26.11.2019

Possibly the worst hotel in London. What can I say that's good? Well the reception staff were nice and friendly, although the clients were knee deep waiting nto be checked in and the staff were training a newbie. Obviously newbies have to learn, but maybe not at 6pm when there are 30 people waiting. Then there's the hotel itself. It's tired, dirty, poor faculties all round. I ate in the pizzeria. The food was so bland. I don't know how they made a pizza with roasted vegetables so dull but they achieved it. I wish there was something good to say, but really there isn't. Do yourself a favour and avoid this dump.

19.01.2025

I've been coming to this hotel for a while now and the service here is really good. Big shout out to Jamila and Steven for the hospitality. They deserve a promotion. Highly recommend

19.01.2025

This hotel is …. (here should be a rude word). I booked a room a year ago, arrived to hotel, the receptionist told me that there were no rooms for me!!! and later they would return the money back. Later I received the message stating that I had not appear in the hotel that is why they were not going to refund the booking. And they didn’t. My recommendation- stay away from this hotel and don’t believe to positive reviews.

11.12.2024

Great location for a low cost hotel. Used it a couple of times to stay over after a gig at the O2. Never disappointed….just set expectations appropriately. My room has no window, but who cares? I’m only sleeping there. Clean, quiet, nice & warm, pleasant bathroom. It’s a bit of a rabbit warren in the lower ground and finding your room needs a Hobbit-like flair for exploring underground, but you only do it a couple of times. Bar is nice, think 1980 vibe. Recommended, but don’t go thinking you get the Ritz.

18.01.2025

Really struggle to see why this place gets so much hate. Traveled 8 hours to stay for the weekend got here and had a mix up with our room after talking to staff and our travel agent it was sorted within 20-30 minutes we got a free drink while waiting (thank yous), we got our room we booked a double but got a twin we weren’t bothered at all. Room 505 was spotless warm enough with extra heaters if we wanted them beds are clean and comfortable, food is really good value. The staff have all been lovely and welcoming on our first night always smiling and asking if we are ok also wishing my daughter a happy birthday she’s absolutely loved the attention, Also a lot of nice guest who are here this weekend to who talk away to us. This is my daughter’s first time staying in a hotel and she has absolutely loved every minute of it so far. I wouldn’t be put off by reviews as I was really worried about coming here. I would 10000% book again.

17.01.2025

I walked in and online booked just for them to say “we cannot accept your parent/guardian consent form because the surnames do not match” This was because my step father sent my consent form. I grew up without a fatherly figure in my life, my dad fully vanished from my life and I cannot help it. They declined because I don’t have the same surname like that is something I can control. That made me very angry on how such little respect they have towards me.

14.01.2025

It's a pleasant time spent in Britannia International Hotel with my friends, the services was amazing the building as well with good area view.

14.01.2025

Extremely friendly and pleasant helpful staff throughout. Beautifully decorated for Xmas lovely lobby and bar area.